End User Agreement

1. License Grant

Subject to your compliance with this Agreement and the Terms of Service, Noverionex LLC grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Noverionex CRM software platform solely for your internal business purposes within the scope of your active subscription plan.

This license permits you to:

• Access and use the web-based Noverionex CRM application at app.noverionex.com;
• Provision and manage Authorized Users within your workspace, up to the seat limits of your plan;
• Create, store, and manage CRM records, lead data, pipeline stages, communications, and workspace content;
• Use AI-assisted features, Warden security monitoring (where subscribed), outreach tools, and other features included in your plan;
• Access our APIs and developer tools within the documented rate limits and usage policies.

No other rights are granted. This license does not include any right to the underlying source code, algorithms, or intellectual property of the Services.

2. License Restrictions

You may not, and may not permit any third party to:

1. Decompile or reverse-engineer. Reverse engineer, decompile, disassemble, translate, or attempt to derive the source code, algorithms, or trade secrets of any part of the Services, except to the limited extent permitted by applicable law notwithstanding this restriction.
2. Copy or reproduce. Copy, reproduce, duplicate, mirror, or create derivative works of the Services or any portion thereof.
3. Sublicense or resell. Sublicense, resell, rent, lease, loan, distribute, or otherwise transfer the Services or your access credentials to any third party, except as expressly permitted under an approved Agency or white-label configuration.
4. Circumvent controls. Circumvent, bypass, disable, or interfere with security features, access controls, license enforcement mechanisms, or rate limiters of the Services.
5. Build competitive products. Use the Services to build or assist in building any product, service, or feature that competes with the Services or any component thereof.
6. Data scraping. Use automated scripts, bots, crawlers, or scrapers to extract data from the Services beyond what is permitted through our documented API.
7. Benchmark disclosure. Use the Services to conduct benchmarking studies and publicly disclose results without our prior written consent.
8. Remove notices. Remove, alter, or obscure any copyright, trademark, proprietary rights notice, or branding in or on the Services.
9. Abuse ingest endpoints. Use Warden ingest endpoints, APIs, or webhooks for purposes other than submitting security telemetry from systems you are authorized to monitor.

3. Authorized Users; Access Controls

As the workspace owner or administrator, you are responsible for provisioning, managing, and revoking access for all Authorized Users within your account. Each Authorized User must individually agree to this Agreement and the Terms of Service before accessing the platform.

You agree to:

• Assign roles and permissions to Authorized Users appropriate to their function;
• Promptly revoke access for any Authorized User who leaves your organization or no longer requires access;
• Ensure Authorized Users comply with this Agreement and all applicable platform policies;
• Be responsible for any breach of this Agreement by your Authorized Users.

Sharing login credentials, API tokens, or license keys with individuals outside your authorized workspace is prohibited. Each active seat on your subscription corresponds to one unique Authorized User; credential sharing to circumvent seat limits is a material breach of this Agreement.

4. Customer Content; Data Ownership

Your ownership. As between you and Noverionex, you retain all right, title, and interest in and to Customer Content you submit to the Services, including lead records, contact data, notes, files, messages, and imported datasets.

License to Noverionex. You grant Noverionex a worldwide, non-exclusive, royalty-free license to host, process, store, transmit, display, and use your Customer Content solely to: (a) provide and operate the Services; (b) maintain and improve the platform using de-identified or aggregated data; (c) comply with applicable law; and (d) enforce this Agreement. This license terminates upon deletion of the content or closure of your account, subject to backup retention cycles and legal hold requirements.

Your representations. You represent and warrant that you have all rights, licenses, consents, and legal bases necessary to submit Customer Content to the Services, including any personal data of third parties (leads, clients, employees, website visitors) whose information may appear in your workspace. You are solely responsible for the accuracy, completeness, and legality of your Customer Content.

Sensitive data. You agree not to submit to the Services (outside of a separately agreed data-processing arrangement): Social Security numbers or government identification numbers; payment card numbers; protected health information (PHI) as defined by HIPAA; biometric identifiers; or other categories of sensitive personal data designated as “special category” data under applicable privacy law, unless you have obtained Noverionex’s prior written approval and executed any required data-processing addendum.

5. AI Features; Automated Processing

5.1 Overview of AI Features

Noverionex CRM includes AI-powered features including:

• Zara AI Assistant: Conversational AI for platform support, guided onboarding, and customer-facing lead intake via IIFE chat widget.
• AI Lead Scoring & Priority: Machine-learning predictions of lead priority and optimal follow-up timing.
• Smart Metrics & Insights: AI-generated analysis of workspace activity, lead trends, and productivity metrics.
• Digest Summaries: Automated outreach and activity summaries delivered to workspace members.
• Notes & Thread Summaries: AI-assisted summarization of long note threads and conversation histories.

5.2 Nature of AI Outputs

AI features generate probabilistic outputs based on patterns in data. Outputs may be incomplete, inaccurate, outdated, biased, or inappropriate for your specific circumstances. AI outputs do not constitute professional legal, financial, compliance, medical, or investment advice. You must review AI-generated content before relying on it for any business, legal, regulatory, or financial decision. Noverionex is not responsible for decisions made in reliance on AI outputs.

5.3 Data Sent to AI Providers

AI features may require transmitting data to third-party AI model providers (currently Anthropic, PBC). By using AI features, you consent to such transmission. We apply data minimization principles and do not intentionally transmit credentials, payment card numbers, or other secrets to AI endpoints. You agree not to input such sensitive data into AI prompts.

5.4 AI Feature Availability

AI feature availability depends on your subscription plan. AI features may be modified, restricted, or discontinued at any time, including in response to changes in underlying third-party model providers, legal requirements, or operational necessity.

5.5 Prohibited AI Uses

You may not use AI features for: generating deceptive content intended to mislead or defraud; creating content that violates applicable law or third-party rights; systematic generation of spam or unsolicited communications; or any purpose prohibited under our Acceptable Use Policy in the Terms of Service.

6. CRM Features; Lead Management

6.1 CRM Data Responsibility

You are solely responsible for the accuracy, legality, and quality of lead and contact data stored in the platform. Noverionex does not verify, validate, or warrant the accuracy of CRM records you enter or import.

6.2 Contact Imports

When importing contacts from CSV files, mobile device contacts, or third-party integrations, you warrant that: (a) you have a legal basis to store and process the imported contacts’ personal data; (b) the data was collected lawfully; and (c) the import does not violate any third party’s intellectual property, privacy, or contractual rights.

6.3 Pipeline & Activity Data

Pipeline stages, activity logs, notes, and task records are stored within your workspace and processed on your behalf. You are responsible for configuring appropriate access controls to restrict visibility to authorized team members.

6.4 Brand Kit & Client Materials

Files uploaded to Brand Kit, Smart Metrics, or other asset storage features must not infringe any third party’s copyright, trademark, or proprietary rights. You grant Noverionex the right to store, serve, and transmit such files solely for the purpose of delivering the Services to you.

7. Outreach, SMS, and Communications Compliance

7.1 Your Compliance Obligation

Noverionex CRM’s outreach features (including email and SMS campaigns) are tools you use to communicate with your contacts. You are solely responsible for ensuring all outreach activities comply with applicable federal and state law, including without limitation:

• The Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227;
• The CAN-SPAM Act, 15 U.S.C. § 7701 et seq.;
• The California Consumer Privacy Act (CCPA) / CPRA;
• Applicable state telemarketing, do-not-call, and commercial email laws;
• CTIA Messaging Principles and Best Practices.

7.2 SMS Consent Requirements

Before sending any SMS or text message through the platform you must have obtained prior express written consent from the recipient as required by the TCPA and applicable carrier guidelines. Consent must be:

• Freely given, specific, informed, and unambiguous;
• Captured at a documented point of collection (form, website, verbal confirmation with timestamp);
• Maintained with a record of the consent source, language, timestamp, and phone number.

You are responsible for maintaining and providing consent records if required by law or requested by a regulator or legal proceeding.

7.3 Opt-Out Obligations

You must honor all opt-out requests (STOP, UNSUBSCRIBE, CANCEL, END, QUIT, or equivalent) promptly and permanently. Noverionex CRM logs opt-out events for your records. You may not send further messages to a recipient who has opted out except where expressly permitted by law.

7.4 SMS Program Disclosures

Any SMS program you operate through the platform must include legally required disclosures at the point of consent, including: the identity of the sender, the nature and frequency of messages, any applicable message-and-data-rates notice, opt-out instructions, and a link to your privacy policy.

7.5 No Autodialer Warranty

Noverionex CRM is a CRM platform. We make no warranty or representation that the platform constitutes or does not constitute an “automatic telephone dialing system” (autodialer) as defined by the TCPA or any applicable regulation. You are responsible for independent legal assessment of your outreach practices and their compliance with applicable telemarketing law.

7.6 Email Compliance

All commercial email campaigns must comply with the CAN-SPAM Act, including: use of a non-deceptive subject line; identification of the message as an advertisement where required; inclusion of your valid physical postal address; and a clear, functioning opt-out mechanism honored within ten (10) business days.

7.7 Indemnification for Outreach

You will fully indemnify and hold harmless Noverionex from any claims, penalties, fines, regulatory actions, or litigation arising from outreach communications you send through the platform that violate applicable law, including TCPA class-action claims or FTC enforcement actions.

8. Warden Security Features

8.1 Purpose and Scope

Warden is an optional security monitoring, alerting, and response workflow tool. It is designed to help you monitor websites and applications you own or are authorized to protect against unauthorized access, brute-force attacks, malware injection, and related threats.

8.2 Authorization Required

You may only enable Warden monitoring and blocking for websites and applications you own or have explicit written authorization from the owner to protect. Deploying Warden connectors, agents, or ingest points on systems without authorization is prohibited and may violate the Computer Fraud and Abuse Act (CFAA) and equivalent state laws.

8.3 No Security Guarantee

Warden provides visibility, alerts, and response tools. No security platform can guarantee complete protection. Warden does not guarantee that every threat will be detected or that every attack will be blocked. You remain responsible for maintaining comprehensive security practices independent of Warden, including regular patching, backups, access control audits, and incident response plans.

8.4 Automated Mitigation

Where you enable automated mitigation (such as automatic IP blocking via Cloudflare integration), you authorize Noverionex’s systems to take blocking actions based on configured rules and threat signals. You acknowledge that automated blocks may produce false positives (blocking legitimate traffic) or false negatives (missing actual attacks). You are responsible for maintaining override and rollback procedures and monitoring for unintended impact on legitimate users.

8.5 Analyst Assistance & Reports

Warden may include AI-assisted analyst tools and periodic security reports. These materials are informational and do not constitute legal advice, penetration-test attestation, regulatory certification, or guarantee of compliance with any security framework (including SOC 2, PCI-DSS, HIPAA, or ISO 27001). You are responsible for determining whether Warden satisfies your regulatory or contractual security obligations.

8.6 Warden Data Retention

Security telemetry ingested by Warden (including IP addresses, request logs, and event metadata) is retained according to your plan features and operational schedules. Longer retention may be available on higher-tier plans. You may configure site-level ingest and retention settings within the parameters of your plan.

9. White-Label and Agency Use

Agency-tier and approved white-label configurations allow you to present the Noverionex CRM platform under your agency or client brand. White-label use:

• Does not transfer ownership of the Services or any underlying intellectual property to you;
• Does not grant resale rights beyond serving your own agency clients within your approved plan;
• Requires you to maintain your own agreements (including privacy notices and terms of service) with any clients to whom you provide white-labeled access;
• Requires you to ensure clients do not further sublicense or share access outside your approved workflow.

White-label configuration must be approved by Noverionex in writing or via our Agency onboarding process. Unapproved white-labeling or distribution of the platform is a material breach of this Agreement.

10. Data Export and Portability

Where export functionality is available within your plan, you may export your Customer Content (including CRM records, lead data, notes, and contact lists) in supported file formats. You are responsible for regularly exporting and backing up your data. We recommend maintaining your own copies of critical business records.

Upon account cancellation or termination, you have thirty (30) calendar days to initiate a data export before your Customer Content is scheduled for deletion. After that period, we are not obligated to retain or restore your data.

We do not guarantee perpetual availability of any specific export format. Export functionality may change as the platform evolves.

11. Platform Updates and Feature Changes

We may update, upgrade, modify, or discontinue features of the Services at any time. Updates may change functionality, user interfaces, APIs, or data schemas. We will use commercially reasonable efforts to provide advance notice of changes that materially break existing integrations or workflows.

Some updates will be applied automatically. You agree to receive and install updates as a condition of your license. Continued use of the Services after an update constitutes acceptance of the updated functionality.

Features labeled “Coming Soon,” “Preview,” or “Beta” may be withdrawn without notice and are not subject to any service level commitment.

12. Feedback and Suggestions

If you submit suggestions, feature requests, bug reports, or other feedback about the Services (“Feedback”), you grant Noverionex a perpetual, irrevocable, worldwide, royalty-free, fully paid, sublicensable license to use, reproduce, modify, create derivative works from, publicly display, and incorporate such Feedback into the Services or any other product or service, without any obligation, compensation, or attribution to you.

You represent that any Feedback you provide does not contain confidential information of any third party and that you have the right to grant the foregoing license.

13. Confidentiality

Each party may have access to non-public confidential information of the other (“Confidential Information”). Each party agrees to: (a) keep the other party’s Confidential Information strictly confidential; (b) use it only for purposes of this Agreement; and (c) protect it with at least the same degree of care used to protect its own confidential information, but no less than reasonable care.

Confidential Information does not include information that: (i) is or becomes publicly available without breach of this Agreement; (ii) was known to the receiving party prior to disclosure; (iii) is independently developed by the receiving party without use of Confidential Information; or (iv) is rightfully received from a third party without restriction.

You agree to treat the following as Noverionex’s Confidential Information: non-public product roadmaps; pricing made available solely to your account under a separate arrangement; security incident details concerning other customers; and non-public API documentation provided under NDA or beta access.

Either party may disclose Confidential Information if required by law, regulation, or court order, provided the disclosing party provides prompt notice to the other party (where legally permissible) and cooperates to limit the scope of required disclosure.

14. Term and Termination

This Agreement begins when you first access the Services and remains in effect for the duration of your active subscription, unless earlier terminated.

Termination for breach. Either party may terminate this Agreement if the other party materially breaches any provision and fails to cure such breach within fifteen (15) calendar days after written notice. Noverionex may terminate immediately for breaches of Sections 2 (License Restrictions), 7 (SMS Compliance), or 8.2 (unauthorized Warden use), which are deemed incurable material breaches.

Termination for subscription. This Agreement terminates upon expiration or termination of your subscription under the Terms of Service.

Survival. The following sections survive termination of this Agreement: Section 2 (License Restrictions), Section 4 (Content Ownership), Section 12 (Feedback), Section 13 (Confidentiality), Section 15 (Warranty Disclaimer), Section 16 (Limitation of Liability), Section 17 (Indemnification), and Section 19 (General Provisions).

15. Warranty Disclaimer

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FUSIONEX EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, SECURITY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

Without limiting the foregoing, Noverionex makes no warranty that: (a) the Services will be uninterrupted, secure, or error-free; (b) AI outputs will be accurate, complete, or appropriate; (c) security threats will be detected, blocked, or contained; (d) any specific feature will be available or perform as expected; or (e) defects will be corrected. No advice or information, whether oral or written, obtained from Noverionex or through the Services shall create any warranty not expressly set forth here.

16. Limitation of Liability

The limitation of liability provisions in Section 16 of the Terms of Service apply in full to this Agreement and are incorporated herein by reference. To the maximum extent permitted by applicable law:

• Noverionex shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of or inability to use the Services;
• Noverionex’s total aggregate liability shall not exceed the amounts paid by you in the twelve (12) months preceding the claim or US $100, whichever is greater.

These limitations apply regardless of the theory of liability and whether or not Noverionex has been advised of the possibility of such damages.

17. Indemnification

The indemnification provisions in Section 17 of the Terms of Service apply in full to this Agreement and are incorporated herein by reference. You will additionally indemnify Noverionex against claims arising from:

• Your violation of any export control or economic sanctions laws;
• Your Customer Content infringing or allegedly infringing any patent, copyright, trademark, or other intellectual property right of a third party;
• Your use of white-label or Agency features in a manner not approved by Noverionex;
• Any AI output you publish, distribute, or act upon without adequate human review.

18. Dispute Resolution

All disputes arising out of or relating to this Agreement shall be resolved in accordance with the dispute resolution provisions of Section 18 of the Terms of Service, including the informal resolution requirement, binding arbitration, and class action waiver, all of which are incorporated herein by reference.

19. General Provisions

Integration with Terms of Service. This Agreement is part of the agreement between you and Noverionex and should be read together with the Terms of Service and Privacy Policy. In the event of conflict between this Agreement and the Terms of Service, the Terms of Service control for commercial subscription matters; this Agreement controls for software license and feature-specific terms.

Entire Agreement. Together with the Terms of Service and Privacy Policy, this Agreement constitutes the entire agreement between the parties regarding the subject matter herein and supersedes all prior understandings and communications.

Governing Law. This Agreement is governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles.

Severability. If any provision of this Agreement is found invalid or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it enforceable.

No Waiver. Failure by either party to enforce any right or provision shall not constitute a waiver of such right or provision in the future.

Assignment. You may not assign or transfer your rights or obligations under this Agreement without prior written consent from Noverionex. Noverionex may assign this Agreement in connection with a merger, acquisition, or sale of substantially all assets.

Updates. We may update this Agreement from time to time. Material changes will be communicated as described in the Terms of Service. Continued use of the Services after the effective date of changes constitutes acceptance.

20. Contact

For questions regarding this End User Agreement, licensing, or feature-specific compliance:

Noverionex LLC
Email: sales@teamleadforge.io
Legal: privacy@getleadforge.io
Web: getleadforge.io