1. The Services
Noverionex LLC operates Noverionex CRM, a cloud-hosted customer relationship management (CRM) and sales intelligence platform available at:
- Marketing site: crm.noverionex.com
- Application: app.noverionex.com
The “Services” include the Noverionex CRM web application, APIs, AI-assisted features (including Zara), outreach and pipeline management tools, Team Calendar, Brand Kit, Smart Metrics, Warden security monitoring (where subscribed), and any other features made available under your plan. Noverionex CRM is a professional B2B SaaS platform intended for agencies, sales teams, and business operators.
These Terms govern your subscription to and use of the Services. Additional product-specific terms are set forth in our End User Agreement. In the event of a conflict between these Terms and the End User Agreement, these Terms control with respect to commercial subscription matters.
2. Eligibility; Controlled Access
To use the Services you must: (a) be at least eighteen (18) years of age; (b) have legal capacity to form a binding contract in your jurisdiction; and (c) not be prohibited from using the Services under applicable law, including U.S. export restrictions.
Subscriptions. Noverionex CRM is available through self-serve subscription at app.noverionex.com/pricing, processed by Stripe. You may also activate with a license key or start a free trial where offered. Warden is available at app.noverionex.com/pricing/warden.
Access is activated upon successful payment, license activation, or completion of any required onboarding or verification steps.
3. Account Registration; Security
When registering, you must provide accurate, current, and complete information and keep it updated. You are responsible for safeguarding all credentials, API keys, integration tokens, and authentication methods associated with your account. If you suspect unauthorized access or compromise, notify us immediately at sales@noverionex.com.
You are responsible for all activity under your account, including acts of any Authorized Users you provision. Impersonation, submission of fraudulent registration data, or unauthorized sharing of access credentials is prohibited and may result in permanent termination.
Where multi-user workspaces are enabled, you (as workspace owner or administrator) are responsible for role assignments and the conduct of your team members within the platform.
4. Subscription Plans; Pricing
Noverionex CRM is offered on several subscription tiers. Current plans, features, and pricing are described on our pricing page at app.noverionex.com/pricing. As of the Effective Date of these Terms, published plans include:
Noverionex CRM Plans
- Basic — $49/mo; core CRM functionality for individual users, subject to published lead and seat limits.
- Professional — $99/mo; expanded CRM, AI features, Smart Metrics, outreach tools, and additional seats.
- Agency — $199/mo; agency-scale CRM including multi-workspace support and optional white-label configuration.
- Founder Special — $39/mo invite-only promotional pricing for early members with Professional-tier features; subject to separate enrollment terms.
Warden Security Plans
- Warden Protect — $99/mo; security monitoring and incident management for one protected site.
- Warden Protect+ — $129/mo; expanded coverage with compliance-oriented exports and priority alerting.
- Warden Agency Shield — $249/mo; multi-site agency coverage with shared team endpoints and white-label portal options.
Bundles
Combined CRM + Warden bundles (Professional + Warden Protect at $198/mo; Agency + Warden Agency Shield at $448/mo) and managed offerings (such as Noverionex Managed Growth + Security) are available and quoted separately.
All prices are in U.S. dollars unless otherwise stated. Features, limits, and pricing may change prospectively with reasonable notice. Your active subscription is governed by the plan in effect at the time of your most recent enrollment or renewal.
5. Payment, Billing, and Taxes
Paid subscriptions are billed on a recurring monthly (or other stated interval) basis through our payment processor, Stripe, Inc. By providing payment information, you authorize us and Stripe to charge applicable fees on a recurring basis until cancellation.
5.1 Automatic Renewal
Unless you cancel before the end of your current billing period, your subscription renews automatically for successive periods of the same duration at then-current rates. Cancellation takes effect at the end of the paid period already in progress.
5.2 Failed Payments
If a charge fails, we may retry payment, suspend or downgrade access, or terminate the account after reasonable notice. Accounts in a past-due or suspended state may lose access to AI features, outreach tools, blocking, and other functionality until payment is restored.
5.3 Taxes
Subscription fees are exclusive of applicable sales, use, VAT, GST, or similar taxes. You are responsible for all taxes imposed on your use of the Services, except where we are legally required to collect and remit them.
5.4 Refund Policy
Except where required by applicable law or expressly stated in an Order, all fees are non-refundable, including for partial billing periods, unused seats, unused protected sites, or plan downgrades mid-cycle. Any promotional or founder pricing is forfeited upon plan change unless we confirm otherwise in writing.
5.5 Price Changes
We will provide at least thirty (30) days’ advance notice of any increase to recurring subscription fees for active paid accounts. Continued use after the effective date of a price change constitutes acceptance of the new price.
6. Free Trials, Promotions, and Founder Pricing
We may offer free trials or time-limited promotional access at our discretion. Free trial features and durations are described at enrollment. At the end of a trial, your account will automatically convert to a paid plan unless you cancel. No credit card charges will occur during a free trial unless stated otherwise.
Founder Special and other invite-only pricing programs are non-transferable and are forfeited upon plan change, cancellation, or account transfer unless we confirm otherwise in writing. Participants in invite-only programs may be subject to supplemental program terms communicated at enrollment.
7. Service Availability; Modifications
We strive to maintain reliable Services but do not guarantee uninterrupted or error-free operation. Scheduled maintenance, emergency patches, infrastructure provider outages, and force majeure events may cause downtime. We will use commercially reasonable efforts to provide advance notice of planned maintenance.
We may modify, update, add, or remove features, APIs, integrations, or interfaces at any time. Where practicable, we will provide reasonable advance notice of material adverse changes affecting paid production use. Security emergencies may require immediate changes without prior notice.
We may establish rate limits, storage quotas, ingest thresholds, and fair-use policies to protect platform stability. Consistent exceedance of plan limits may require an upgrade or result in service throttling.
8. Acceptable Use Policy
You agree not to, and not to permit any Authorized User or third party to:
- Use the Services for any unlawful, fraudulent, deceptive, harassing, abusive, or defamatory purpose.
- Upload, store, or transmit malware, spyware, unauthorized surveillance tools, or content that infringes intellectual property or privacy rights.
- Attempt unauthorized access to the Services, other customers’ accounts, our infrastructure, or any third-party system connected through integrations.
- Probe, scan, or test vulnerabilities of the Services or third-party systems except as expressly authorized in writing by Noverionex.
- Reverse engineer, decompile, disassemble, or attempt to derive source code from the Services, except where such restriction is prohibited by applicable law.
- Interfere with or degrade the integrity or performance of the Services through excessive API calls, denial-of-service behavior, automated scraping, or misuse of ingest endpoints.
- Send unsolicited bulk communications (spam) in violation of anti-spam laws including the CAN-SPAM Act or any applicable state equivalent, or without adequate consent and opt-out mechanisms.
- Send SMS or text messages to contacts without valid prior express written consent as required by the TCPA and applicable state law.
- Process special categories of personal data or regulated health, financial, or government-identification data in the Services without a separate written agreement with Noverionex covering such use.
- Use Warden monitoring, blocking, or mitigation features against systems you do not own or lack explicit written authorization to protect.
- Misrepresent affiliation with Noverionex, Noverionex CRM, or Warden, or use our trademarks without authorization.
We may investigate suspected violations and may suspend or terminate access immediately upon discovery. We may cooperate with law enforcement or regulatory authorities as required.
9. Privacy and Data
Your use of the Services is governed by our Privacy Policy DPA Subprocessors , which is incorporated into these Terms by reference. By using the Services, you consent to the collection, use, and sharing of your data as described in the Privacy Policy.
Where you process personal data of your clients, leads, or end users through the Services, you act as the data controller, and Noverionex processes that data as a processor (or service provider) on your behalf. You are responsible for providing appropriate notices to, and obtaining required consents from, those individuals.
For information about our Cookie Policy, see noverionex.com/cookie-policy.
10. Intellectual Property
The Services, including software, user interfaces, designs, logos, documentation, and all related intellectual property, are owned by Noverionex LLC or its licensors. Except for the limited license granted under our End User Agreement, no intellectual property rights are transferred to you.
You retain ownership of Customer Content (data, records, and materials you submit to the platform). By submitting Customer Content, you grant Noverionex a limited license to host, process, and use such content solely to provide and operate the Services.
Noverionex CRM, Warden, Noverionex, and associated logos and marks are trademarks or service marks of Noverionex. You may not use our marks in any manner likely to cause confusion, including in domain names, advertising, or product names, without prior written consent.
If you provide Feedback (suggestions, bug reports, feature ideas), you grant Noverionex a perpetual, irrevocable, royalty-free license to use and incorporate such Feedback without any obligation to you.
11. Third-Party Services and Integrations
The Services may depend on or integrate with third-party products and infrastructure, including Vercel (hosting), Supabase (database), Stripe (payments), Resend (email), Twilio (SMS), Cloudflare (security), Proxycheck.io (IP intelligence), Anthropic (AI models), Google (authentication), and others.
Third-party services are not under our control. We are not responsible for their acts, omissions, outages, policy changes, or data practices. Your use of third-party services is governed by their own terms and privacy policies. We do not endorse and are not liable for any third-party service merely because we provide an integration or reference.
If a third-party provider terminates a service or changes its API, we may modify or discontinue affected integrations without liability.
12. Customer Support
Support is available through in-app chat, email (sales@noverionex.com), and documentation. Support scope and response time expectations vary by plan. Unless stated otherwise in a separate Order:
- Support does not include on-site services, custom development, forensic investigation, legal compliance certification, or remediation of issues solely within your self-managed infrastructure.
- AI-assisted support features (including Zara) provide informational responses only and do not constitute professional advice.
13. Beta and Preview Features
We may offer beta, preview, or early-access features. Such features may be incomplete, unstable, or withdrawn without notice. Beta features are provided “AS IS” without warranties. Feedback you provide during beta programs may be used to improve the Services without compensation.
14. Termination and Suspension
14.1 Termination by You
You may cancel your subscription at any time through the billing portal or by emailing sales@noverionex.com. Cancellation takes effect at the end of the current billing period. No refund is issued for the remaining unused portion of a prepaid period.
14.2 Suspension or Termination by Us
We may suspend or terminate access immediately if you: (a) breach these Terms or the End User Agreement; (b) fail to pay fees after reasonable notice; (c) pose a security risk to the platform or other users; (d) use the Services unlawfully; or (e) engage in any conduct we reasonably determine is abusive, fraudulent, or harmful. We may terminate for convenience on thirty (30) days’ notice for ongoing subscriptions not subject to a fixed-term Order.
14.3 Effect of Termination
Upon termination, your right to access the Services ceases. Fees accrued prior to termination remain payable. You may request an export of your Customer Content within thirty (30) days of termination before it is deleted. Provisions that by their nature survive termination shall survive, including Sections 10, 15, 16, 17, and 18.
15. Disclaimers of Warranty
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NOVERIONEX AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND LICENSORS DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, USAGE OF TRADE, OR INDUSTRY PRACTICE.
Specifically and without limitation, Noverionex does not warrant that: (a) the Services will meet your specific requirements; (b) the Services will operate uninterrupted, secure, or error-free; (c) any security threat will be detected, blocked, or remediated; (d) AI-generated outputs will be accurate, complete, or suitable for your purpose; or (e) defects will be corrected within any particular timeframe.
Materials, templates, benchmarks, lead scores, or recommendations delivered through the Services are general and informational in nature and do not constitute legal, financial, tax, compliance, or professional advice. Consult a qualified professional before acting on such information.
16. Limitation of Liability
EXCLUSION OF CONSEQUENTIAL DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL NOVERIONEX, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF GOODWILL, LOSS OF DATA, LOSS OF BUSINESS OPPORTUNITY, COST OF SUBSTITUTE SERVICES, SITE DOWNTIME, SECURITY INCIDENTS, OR UNAUTHORIZED ACCESS, EVEN IF NOVERIONEX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
AGGREGATE CAP. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NOVERIONEX’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS PAID BY YOU TO NOVERIONEX FOR THE SERVICES IN THE TWELVE (12) CALENDAR MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS (US $100.00).
The limitations in this Section apply to any theory of liability, whether based on contract, tort (including negligence), strict liability, or otherwise, and shall apply even if a limited remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion of certain warranties or limitation of certain damages; in such jurisdictions, our liability is limited to the greatest extent permitted by applicable law.
17. Indemnification
You will defend, indemnify, and hold harmless Noverionex LLC and its affiliates, officers, directors, employees, and contractors from and against any and all claims, demands, actions, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:
- Your Customer Content or any use thereof by Noverionex as authorized herein;
- Your violation of these Terms, the End User Agreement, or any applicable law or regulation;
- Your use of the Services to send communications (including SMS or email) without required consent;
- Your use of Warden monitoring or blocking features without proper authorization to monitor or protect the subject systems;
- Disputes between you and your clients, leads, or end users arising from your use of the Services;
- Negligence or willful misconduct by you or your Authorized Users.
We reserve the right to assume exclusive control and defense of any matter subject to indemnification, at your expense, and you agree to cooperate with our defense.
18. Dispute Resolution; Governing Law
18.1 Informal Resolution
Before initiating any formal proceeding, you agree to notify Noverionex of the dispute in writing at sales@noverionex.com and allow thirty (30) calendar days for good-faith resolution.
18.2 Governing Law
These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-law principles, except that the Federal Arbitration Act governs arbitration provisions where applicable. Subject to the arbitration provisions below, exclusive venue for any court proceedings shall be the state or federal courts located in Orange County, Florida.
18.3 Binding Arbitration
Except for disputes seeking injunctive relief to prevent unauthorized use of intellectual property or misuse of the Services, any dispute, controversy, or claim arising out of or relating to these Terms or the Services that is not resolved informally shall be submitted to binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules then in effect. The seat of arbitration shall be in Florida, and proceedings shall be conducted in English. Judgment on any award may be entered in any court of competent jurisdiction.
18.4 Class Action Waiver
To the maximum extent permitted by applicable law, all disputes must be brought in your individual capacity and not as a plaintiff or class member in any class, collective, consolidated, private attorney-general, or representative action. Neither party may participate in a class-wide arbitration. If any portion of this waiver is unenforceable, the invalid portion shall be severed, and the remainder shall apply.
18.5 Small Claims
Either party may pursue qualifying claims in a small claims court of competent jurisdiction in lieu of arbitration, provided the claim is and remains within the court’s jurisdictional limits.
19. Export Compliance
You may not use or export the Services except in compliance with United States export control laws and regulations and the laws of the jurisdiction in which you are located. You represent and warrant that you are not: (a) located in, under the control of, or a national or resident of any country subject to U.S. embargo or sanctions; or (b) listed on any U.S. government prohibited or restricted parties list. You agree not to export, re-export, or transfer the Services to any prohibited country, party, or end use.
20. Miscellaneous
Entire Agreement. These Terms, together with any applicable Order, the End User Agreement, and the Privacy Policy, constitute the entire agreement between you and Noverionex regarding the Services and supersede all prior or contemporaneous communications, representations, or agreements on that subject.
Order of Precedence. In the event of conflict: a signed Order controls over these Terms for the specific subject matter of that Order; these Terms control over the End User Agreement for commercial subscription matters.
Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign this Agreement in connection with a merger, acquisition, reorganization, or sale of substantially all of our assets. Any purported assignment in violation of this Section is void.
Severability. If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
No Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of future enforcement of that right or provision.
Force Majeure. We are not liable for any delay or failure in performance resulting from causes beyond our reasonable control, including internet infrastructure failures, utility outages, acts of government, natural disasters, labor disputes, or third-party service provider failures.
Notices. We may provide notices through the Services, by email to your account address, or by posting on crm.noverionex.com. Notices to us shall be sent to sales@noverionex.com.
Updates to These Terms. We may update these Terms from time to time. For material changes, we will provide at least fourteen (14) days’ advance notice via email or in-app notification. Continued use of the Services after the effective date of updated Terms constitutes acceptance. If you do not agree to updated Terms, you must stop using the Services and cancel your subscription.
21. Contact
For billing, access, account, or legal inquiries:
Noverionex LLC
1317 Edgewater Dr #4935
Orlando, FL 32804
Email: hello@noverionex.com
Web: crm.noverionex.com
Application: app.noverionex.com